We appreciate that the situation with Covid-19 is having a huge impact on everyone’s business at the moment, and I empathise wholeheartedly with every single one of you facing so much uncertainty.
Heathrow says passengers “should not be concerned” by impending strike action
As one of the co-founders of Latin Routes and Polar Routes, I have recently seen a lot of negativity online surrounding the way tour operators are responding to cancellations and bookings, which saddens me immensely.
So I would like to take the opportunity at this unprecedented time to explain the impact of the current situation from a tour operator side, so you have an understanding of how this will affect us if your clients opt for refunds over rebooking.
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