We appreciate that the situation with Covid-19 is having a huge impact on everyone’s business at the moment, and I empathise wholeheartedly with every single one of you facing so much uncertainty.
As one of the co-founders of Latin Routes and Polar Routes, I have recently seen a lot of negativity online surrounding the way tour operators are responding to cancellations and bookings, which saddens me immensely.
So I would like to take the opportunity at this unprecedented time to explain the impact of the current situation from a tour operator side, so you have an understanding of how this will affect us if your clients opt for refunds over rebooking.
Firstly, 9 out of 10 of our direct clients have rebooked their trips within the next 12 months and chosen not to cancel, so we are confident that most clients are reasonable and, if the situation is explained properly, will opt to rebook.
People will always want to travel and if they cancel there is no guarantee they will book through you or us again, so it is important that we encourage rebooking for all trips.