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CAA will get strengthened powers to compel airline refunds, govt says

Air
Gary Noakes
28 September 2021

The CAA’s powers will be strengthened to deal with airlines yet to refund customers for Covid-affected flights, the government has clarified.

Aviation minister Robert Courts said the travel chaos is the ‘responsibility of the aviation sector’

The Department for Transport has explained remarks by aviation minister Robert Courts that indicated there would be no review of the CAA’s powers, which would include those used to crack down on carriers stalling customer refunds.

Courts was answering a written question in which he said it was not appropriate “at this time to review the statutory duties of the CAA overall”. 

The DfT explained Courts “was specifically outlining that the DfT does not consider it the right time to do a (wholesale) review of all the CAA’s statutory duties”.

It added a consultation on air passenger protection, including enforcement powers for the CAA, would soon begin.