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Changing cruise stereotypes ‘crucial’ to attracting new customers

Clia
Will Payne
13 May 2023

The key to attracting more new-to-cruise customers lies in "changing perceptions" of holidays-at-sea, according to Royal Caribbean Group vice chair of external affairs Lisa Lutoff-Perlo.

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Royal Caribbean Group vice chair of external affairs Lisa Lutoff-Perlo

Speaking onboard Celebrity Cruises’ Celebrity Silhouette on Saturday (13 May), the line’s former president and chief executive Lutoff-Perlo said the industry has done a "phenomenal" job in convincing more customers to cruise – but there is still a "huge opportunity" to attract more.

"Continue to find ways to overcome cruise stereotypes," she added. "Cruising competes with four- and five-star hotels, and more and more people are becoming first-timers on cruises, which is wonderful, but there is more we can do." 

The UK, Lutoff-Perlo said, has "always been really important" to Celebrity, being the line’s second largest international market behind the US.