The Competition and Markets Authority (CMA) has launched a formal investigation into another private PCR test provider over concerns the firm may have broken the law in its treatment of customers.
The watchdog will probe Dante Labs over concerns it may not be delivering PCR tests on time or at all, and failing to respond to complaints and “provide proper customer service”.
Dante Labs will also face scrutiny over allegedly using terms and conditions that “may unfairly limit consumers’ rights”.
The CMA said the provider had generated complaints from consumers via Citizens Advice and to itself directly over recent months.
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