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Competition watchdog ends BA and Ryanair refunds investigation

Air
Will Payne
7 October 2021

The UK’s competition authority has closed an investigation into whether British Airways and Ryanair had broken the law by not providing customers with refunds for flights they couldn’t legally take.

The CMA concluded that prolonging this investigation "could not be justified" given the length of time it would take to reach an outcome in the courts and the uncertain result

The Competition and Markets Authority (CMA) opened enforcement cases into both carriers in June to establish whether either had broken consumer law.

But, on Thursday (7 October), the body concluded that a "lack of clarity" in the law makes it "insufficiently certain" that it would be able to secure refunds for the airlines’ customers who were prevented from flying because of Covid restrictions.