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Cornish hotel rapped for bogus ‘four-star’ claim

Hotels
James Chapple
30 January 2019

An advert for hotel in Cornwall seemingly claiming it had a four-star AA rating has been banned – because the hotel provided no evidence it actually held the accolade.

SnootyFox.jpg

The website of The Snooty Fox in Morval, Looe, was spotted in August last year bearing the AA (Automobile Association) logo and the text “AA 4*”.


The issue was raised with the Advertising Standards Authority (ASA) by a complainant who did not believe the hotel had a four-star rating from the AA.


Although the hotel acknowledged the complaint, it did not submit a “substantive response” to the ASA’s enquiries, whereby the complaint was upheld.