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Emerald Bay closure communicated to agents ‘as soon as possible’ – Sandals

Marketing
Ilaria Grasso Macola
1 August 2024

Sandals Resorts International has insisted it communicated its decision to close Sandals Emerald Bay in Exuma to agents "as soon as possible".

Sandals' resort in Emerald Bay (pictured) will close on 15 August to undergo a refurbishment (Credit: iStock)

The group on Thursday (1 August) announced Emerald Bay would close on 15 August for a major refurbishment, which will see the resort reopen as a Beaches Resorts property – a move that will bring Sandals’ family-oriented brand to the Bahamas for the first time.

Sandals said the two-week notice period came as part of an effort to "accelerate" its plans to expand the Beaches Resorts brand. “We communicated the news to agents as soon as possible," the group said.

“Only a small number of agent bookings made through Sandals Resorts’ UK tour operator, Unique Caribbean Holidays Ltd, have been affected.