Swartz, who served as the line’s president for seven years before being promoted to president of Holland America Group in December 2020, reflected on the incident and the ensuing global cruise shutdown at Clia’s Selling Cruise Day on Thursday (4 November).
She said the past 20 months had been “full of enormous growth, challenges and phenomenal team work”.
“We’ve had to dig deeper than we ever expected we could to drive through this epic storm,” she told the conference, stressing her “enormous gratitude” to UK agents for their support.
