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Expedia calls on ChatGPT to help customers plan their trips

Technology
Will Payne
5 April 2023

Expedia has launched a new in-app travel planning tool powered by ChatGPT to "enhance the consumer experience".

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The beta launch of the new artificial intelligence programme will allow Expedia members to start an open-ended conversation in the online travel agent’s app to get recommendations on places to go, where to stay, how to get around and what to see.

The new planning tool also brings in intelligent shopping by automatically saving hotels discussed in the conversation to a "trip" in the app, helping members stay organised.

"Every great trip can be made or lost while planning and shopping," said Peter Kern, vice chair and chief executive of Expedia Group.