In Advantage Travel Partnership’s daily video update on 3 April, Joanna Kolatsis, director at Themis Advisory, described PTRs as the “largest issue affecting members” during the pandemic.
The PTR rules, which stipulate operators must issue refunds in 14 days if a trip is cancelled, were relaxed by the European Commission on 19 March but have still not been made UK law.
With countries around the world in lockdown and bookings slowed to a trickle, airlines, operators and agents have been struggling to fulfil all the refund requests and many have been offering credit notes instead.
