The store, in the Marshalls Yard shopping centre in Gainsborough opened yesterday (21 December), following the opening of the agency’s Briggate branch in Leeds city centre earlier this month.

Customers will be invited to an official launch event on 18 January 2024. 
 
Branch manager Lisa Favell will manage a team of six, including assistant manager Ashley Jackson. 
 
“Since joining Hays Travel I have been very impressed by the shared commitment to customer excellence, and the way colleagues add personal touches to the customer journey,” said Favell. 
 
“We will strive to continue this approach at our new Gainsborough branch and I am confident we will exceed our customers’ expectations.”

Jane Schumm, Hays Travel’s director of retail, said: “We are thrilled to be opening a new branch in Gainsborough at Marshalls Yard. We think customers will love its location in the heart of Lincolnshire and we’re really pleased to be creating jobs in the region. We welcome people with experience in travel as well as those looking for a change in career to join our Hays Travel family.”
 
Gainsborough is the second of three new store locations for Hays Travel that chief operating officer Johnathon Woodall-Johnston announced at its annual conference in the Algarve last month, adding to the roster of six opened since January 2023. 
 
The £100,000 investment in the Gainsborough site is a product of the agency’s ambitious investment plan, which will target refurbishments at 357 branches over the next three years and significant technology upgrades.