Jones, chief executive of Kuoni parent Der Touristik UK, revealed the move during TTG’s Digital Destinations Festival on Monday (11 May).
Similar to its in-store process, the service will allow Kuoni customers to book an appointment to discuss their travel plans with an agent specialising in a certain destination.
Jones said Kuoni had been offering video calls reactively “for the last two or three weeks” and had decided to roll out the service more widely.
