Former Thomas Cook head of retail Tempest-Mitchell worked with Barrhead on a consultancy basis following Cook’s collapse in September 2019.
She joined Barrhead permanently in 2021, tasked with ensuring the agency made the strongest possible recovery from the pandemic.
Her appointment to the newly created managing director post follows Barrhead president Jacqueline Dobson’s promotion in June to president of Internova Leisure, a division of Barrhead’s US parent Internova Travel Group.
While Dobson continues to serve as president of Barrhead Travel Group as part of her divisional remit, Tempest-Mitchell will oversee day-to-day group operations.
Besides Barrhead Travel’s retail network, her remit will include its specialist brands, as well as its network of managed service travel partners operating under Brilliant Travel.
"Since joining Barrhead Travel Group, Nicki has played a pivotal role in elevating our business to operating at the top of our game," said Dobson. "Her strategic approach has ensured we’ve maximised both existing and new opportunities, and we have greatly benefited from her extensive industry experience.
"Most importantly, she’s incredibly passionate about our people and our business – I’m looking forward to working together in what is set to be the Barrhead Travel Group’s most exciting year yet.”
Tempest-Mitchell added: I feel very privileged to be stepping into the MD position at what I believe is the UK’s most dynamic travel agency group.
"My journey with the business has taken me from supporting our expansion to navigating the perils of Covid and most recently, to celebrating the success of two consecutive record-breaking years.
"I’m fortunate to have such a talented team here, with a strong leadership team that has a vision for real success and innovation. This year, we’ll continue to push the boundaries of retail travel – I can’t wait for this new chapter."
