Speaking at the Hays Travel Independence Group annual conference today (Saturday), in Malaga, John Hays said while he initially perceived the rise in gastric illness claims in the sector as largely a “victimless crime”, his view changed when the company came to renew its insurance policies last month.
Hays said: “The claims history as Hays Travel wasn’t too bad, but the initial quotes we were getting were for our premiums to quadruple – 300%.
“The insurers were saying because of fake gastric illness claims the whole market was terrible, so they were worried about what the claims might be in 2018.