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'Silver traveller' survey reveals sector’s strength

Operators
Jennifer Morris
1 March 2017

Despite older generations often being cited as big advocates of travel agents, they actually prefer to book directly with a tour operator.

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That was one of the findings of the latest annual survey by the website Silver Travel Advisor, which analysed responses from 500 people aged over 50 – 80% of them over 60. According to its Silver Travel Industry Report 2017, 56% of over-50s generally deal directly with tour operators, of which 40% book online and 16% prefer to speak on the phone.


The results show travel agents are used by 30% of respondents, with 15% visiting the agent in person, and 15% by phone or online.