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All-inclusive packages ‘must include all meals’

Operators
Rob Gill
2 March 2017

Coach tour operator National Holidays has been told not to advertise trips as all-inclusive if they do not include all meals.

Lunch

The Advertising Standards Authority (ASA) made the ruling after receiving a complaint that an all-inclusive holiday to Spain advertised in National Holidays’ brochure was “misleading” because lunches were not included in the price.

Leeds-based National Holidays said in its response to the complaint that the term all-inclusive was “used by many holiday companies, but believed the meaning varied depending on what individual companies were offering”.

National Holidays also referred to an online dictionary description that stated that “all or most meals” had to be included for a holiday to be considered as all-inclusive.