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'So, are we just back to square one with airline refunds?'

Operators
Noel Josephides
5 October 2021

The European Commission has announced a deal with 16 major airlines which have promised to provide "better information and timely reimbursement of passengers" when flights are cancelled.

Aircraft, airplane, airline, aviation, route, emissions, carbon, fly, flight, sky. Picture: Ethan McArthur/Unsplash

The 16 European carriers making this commitment include British Airways, easyJet, Ryanair, Norwegian, Air France, Lufthansa and Wizz Air.

On closer scrutiny of this seemingly enlightened deal, one disappointingly reads that ‘the action does not cover flights booked as part of a package.’

So, are we back to square one? Have the airlines forgotten the cooperation there has been during the pandemic to enable the industry to speak with one voice?

Have the airlines conveniently ignored the fact that we too are their clients and that our clients are also their clients? We provide airlines with millions of passengers every year.