The 16 European carriers making this commitment include British Airways, easyJet, Ryanair, Norwegian, Air France, Lufthansa and Wizz Air.
On closer scrutiny of this seemingly enlightened deal, one disappointingly reads that ‘the action does not cover flights booked as part of a package.’
So, are we back to square one? Have the airlines forgotten the cooperation there has been during the pandemic to enable the industry to speak with one voice?
Have the airlines conveniently ignored the fact that we too are their clients and that our clients are also their clients? We provide airlines with millions of passengers every year.