Reviewing your telephone set-up may sound a little tiresome, but this simple task can have a massive impact on your business, or the company that you work for. It’s a complex process and what may sound like a good deal could actually end up costing you more!
Let’s start with VoIP (Voice Over Internet Protocol). Making and receiving calls over your internet circuit will reduce your billing charges if you are working with a good telecoms company, which is relevant even more so with many businesses inflating their revenues via the use of premium numbers. Vertical Systems’ lead-in prices start at £99 for five phones with a built-in Payment Card Industry complaint tool. The company also bills per second, where most companies bill per minute – over one month this promises significant savings. Companies wanting to track performance can also opt for the new wallboard, which displays live call statistics and queue management.
These days, telephones come with a long list of benefits over and above the normal recording and call-forwarding facilities. The features allow for flexibility and remote working, control of call directing, and full call reporting. Support is of paramount importance, so Vertical Systems provides seven-day help desk support, which is included in its packages.
You could choose to utilise those savings elsewhere, like linking the calls through to a customer relationship management (CRM) platform, so that all details are automatically stored for future use. Now we are getting into integration! Vertical Systems’ CRM is about automation for your customers, providing professional and accurate information, and identifying trends that could help adjust how you drive the business to optimise performance.
Vertical Systems’ operations director Nyki Dilworth has been with the company for over 30 years. She says: “We are very transparent with our customers and will always undertake a full review of their telephone bills – our evidence proves that 97% of our VoIP quotes reduce those telephone bills. We are one of the UK’s largest buyers of circuits, so our bulk-buy approach allows us to pass on the savings to customers.”
It’s not only large businesses and call centres that benefit – smaller businesses with homeworkers can reap the rewards too. Vertical Systems now has a structure in place to give small businesses a dedicated account manager, and with the government aiming to improve telecommunications by 2020, a review now rather than later may not be a bad idea.
Find out more at verticalsystems.co.uk
