In a letter to Number 10 co-signed by The Association of Independent Tour Operators (Aito), loveholidays, On The Beach and Thomas Cook, Which? has called for action to bring an end to the "ordeal" faced by holidaymakers when it comes to seeking refunds from airlines.
According to the group, new figures from the CAA show almost a third (32%) of flights departing from UK airports were delayed or cancelled in the first five months of this year, compared to 22% and 25% in the years leading up to the pandemic.
