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Thomas Cook to launch room selection service for guests

Hotels
Rob Gill
22 September 2017

Thomas Cook has launched a new initiative allowing customers to select their room before leaving home for an extra fee.

Amanda Lamb

The tour operator is initially introducing the Choose Your Room option at 50 of its own brand hotels, such as Casa Cook, Sunwing, Sentido, Smartline and SunConnect, with plans to roll it out to 300 properties by summer 2018.

Holidaymakers will receive an email six days before departure asking if they would like to choose their exact room from a hotel floorplan showing the available rooms within their category. The service will cost €30 per booking.

Cook says it is the first package holiday operator in the UK to offer this kind of room selection service.