Skip to main content

Travlaw PTD Briefing: Firms must justify cancellation fees

Operators
Edward Robertson
23 July 2015

Travel firms are going to have to be far more transparent in their pricing and reimbursement policies following the introduction of the new Package Travel Directive (PTD).

Money - £50 notes (stock)

Travlaw partner Matt Gatenby said a new clause in the directive’s article 10 states that “reasonable, standardised termination fees are still allowed”.

However, he added: “There is now a requirement to show how these fees are justified. Clients can demand you justify how your losses come about when people cancel; we never had to do that before.

“It is not going to be good enough to say it is a 50% cost, you’re going to have to say why.”