Marc Worrall, the operator’s general manager for digital services, operations and its quality team, took the inquests at the Royal Courts of Justice through the operator’s booking process.
He described how to complete their booking; customers would have to visit seven webpages including a Tunisia information page, flight options, accommodation preferences and travel extras.
Questioning Worrall, counsel to the inquest, Samantha Leek QC, told the court there was “nothing” in the booking process prior to that point that “directs [customers] to the Foreign Office website or travel advice".
“Not at this stage,” Worrall agreed.
