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Which? brands last-minute flight cancellations ‘unacceptable’

Air
Will Payne
10 June 2022

Which? has described last-minute flight cancellations as "unacceptable" and urged the government to give the Civil Aviation Authority (CAA) direct fining powers to hold airlines to account when they "flout the law".

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Editor of Which? Travel Rory Boland said some holidaymakers were notified their easyJet flight had been cancelled on the day they were due to travel, which he described as "totally unacceptable".

"We continue to hear concerning examples of the airline failing to fulfil its legal obligations to passengers and ignoring their rights," he continued.