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In this video you’ll hear from Shane Lewis-Riley, Titan Travel's director of trade, and TTG’s content writer Charlotte Cullinan. 

Video transcript 

Charlotte: Welcome to our In The Spotlight video with Titan Travel. Shane, let's start by talking about Titan's trade mission. What do agents need to know? 

Shane: So we've set ourselves a very bold mission to be the trade's most trusted touring partner, and always be the team that has their back. So that's a very clear mission statement, it’s on our signature. It's on everything that we're trying to achieve. And we come back to that statement every single time we start a meeting, because it's the purpose of what we're here for.

Charlotte: Thank you. And what have been your achievements so far with the trade? 

Shane: It's been a crazy, coming up to 12 months now, of my time at Titan, so it's been a whirlwind of a last 12 months. But the things I'm most proud of is we've been able to double the size of our trade team. So we heard the trade loud and clear that we needed to offer more support. We needed to be there for them in their local areas. So doubling the size of our team has allowed us to be able to increase our strategic account sales management, but also introduce more people on the road to be the face of the brand and also make sure that there's a regional, local contact for our travel agents to get hold of.

We've also introduced TITANium, which is our closed Facebook group for our travel agent partners, we're now up to almost 3,000 agents who have joined us on that. And we've also refreshed Titan Rewards as well, which now means travel agents not only get a guaranteed £10 per booking, but they now get to spin our brand new Winning Wheel! So a chance to win up to £250 per booking too. 

Charlotte: Fantastic. Thank you. And remind us of Titan's unique selling points?

Shane: There are many unique selling points, but let's narrow it down to the main ones. First of all, with Titan, you can guarantee for your customers that there is more included in every tour. So for me, I say it's about not about what you've paid to go on the tour, it's what you've paid to come back. So we include so much. What's included within the tours? It's incredible value for money, no hidden extras. All of the entrance fees for any site seeing etc will be included as well. All inclusions are detailed in our brochures and on our website. There are so many inclusions. 

We also have our Happiness Guarantee, so we guarantee that our mutual customers will have an amazing time. If not, we will absolutely fly them back and give them a full refund. And then finally, probably the most famous one, is our famous return chauffeur service, which has unlimited mileage. So we collect our customers from anywhere in mainland UK, and it's a brilliant way to start their holiday at their very own front door. What better place to start your holiday? Takes away all the stress of getting to the airport. So that special chauffeur service with unlimited mileage is a really key USP for us.

Charlotte: That all sounds superb. Thank you. And for agents keen to work closely with you, what trade sales tools can they use and how can they access them?

Shane: So as I mentioned, we've got TITANium, which is our closed Facebook group. A great place to be able to source those daily deals to be able to post on social media. Also, a great way to interact with our team, because on a Friday, I say we bring out the secret sauce of Titan. We bring our product managers and we interview them on a video call every single Friday. So our travel agents get to know the inner details of how a tour is working and some key selling points that might not appear in the brochure, from those expert guides. But the best place to go to is to trade.titantravel.co.uk and that will give you the links to TITANium, the links to sign up for our emails, the links to the booking portal, everything's there. It's a one-stop-shop. 

Charlotte: Fantastic. Nice and easy. Thank you for sharing all of that great information Shane. And thank you for watching our In The Spotlight video with Titan. 

Shane: Thank you.