The carrier on Thursday (26 September) revealed its pool of BSL trained crew had more than doubled over the past 18 months, and will be available to passengers on request.
Virgin Atlantic has pledged to increase the number of subtitled options on in-flight entertainment, as well as the clarity of services to special assistance contacts and support from customer service staff.
“Making all passengers feel included and empowered at every stage of the flight is a key part of our role as cabin crew,” said BSL trained crew member Emma Flanagan.
