Taking the crown in this category for a remarkable five years running, Click Travel describes itself as being in the “sweet spot” between being a technology company and a travel management company (TMC).
The Birmingham-based firm now has a team of 250, with almost a quarter of those in the product and engineering divisions. These departments work tirelessly to enhance Click’s portfolio of booking tools and platforms, which in the past 12 months have included a major upgrade to its self-booking app – so intuitive that almost all bookings go through it - and a relaunched rail platform.
Clients can also now take advantage of sustainable travel tools to report on their overall carbon footprint and nudge their employees to choose greener options.
It’s clear the technology is a hit with its users: Click signed up to the Trustpilot review platform last year and has already amassed a five-star rating based on 226 reviews, while 2019 saw Click Travel not only retain 98% of its clients but also win several lucrative new clients, including a high-profile travel metasearch company.
A laser-focus on speeding up efficiency and productivity in the past year, which delivered dramatic savings, also played its part in Click reporting a phenomenal 40% annual growth at the end of March 2020.
The Click Travel team – half of whom work remotely all or some of the time – enjoy a rather special working culture, and the company has been named in the Times Top 100 Companies to Work For for six years running.
It gives 1% of its profits to charity each year and encourages staff to give 1% of their time to volunteer for good causes. In 2019, Click Travel introduced a new work experience scheme, targeting schools in lower-income areas to offer eight placements, and the agency set a target for 80% of the software developers hired in the past year to be female to help address the gender discrepancy in this field.