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'We grabbed it with both hands': JLM Travel expands to third shop to capitalise on demand for 'human service'

High street
Dea Jusufi
1 May 2026

JLM Travel has doubled down on bricks-and-mortar with the launch of its third branch amid what one of its bosses described as a clamour for "human service".

JLM Travel team outside new Cullercoats site
(Credit: JLM Travel)

The agency celebrated its official launch in Cullercoats on 1 May (Credit: JLM Travel)

Co-founder Martyn Dean told TTG the "perfect opportunity" for expansion had been hard to come by. "We grabbed it with both hands," he said. "Finding the right place at the right price is gold dust."

The new shop, which opened on Friday (1 May) in the North Tyneside coastal town of Cullercoats, marks the latest step in a steady expansion strategy for the agency, which is a member of the Hays Travel Independence Group and began trading more than two decades ago.