Making changes to a tried-and-tested, well-loved ship could lead to uproar if loyal customers didn’t like it, but such worries are dispelled onboard Silversea’s renovated Silver Shadow.
“It’s all about the laundry”, I keep hearing onboard Silver Shadow. And as my Veranda Suite is next to a new mini launderette, I think: “I’ve lucked out; I’m with the in-crowd.”
But a few days into this Caribbean cruise, I start to realise what guests really mean is complimentary, someone-does-it-for-you laundry.
Washed, pressed and speedily returned to your walk-in closet ready to wear, or take home with you.
It’s just one example of an ultra-luxury flourish by Silversea. So how do you get this hallowed perk?
I have to confess: I get it as a journalist privilege during my cruise, so clients could either become an editor, or you could encourage them to sail more than 100 nights to qualify.
Passengers onboard who talk of their “free laundry” are therefore obviously dyed-in-the-wool Silversea patriots, and exactly the kind of guests to appreciate a multi-million dollar, top-to-toe redesign of Silver Shadow.
As part of a move aimed at getting all ships in line with the new-build, contemporary Silver Muse, Shadow is the last in the fleet to undergo renovation.
One of the biggest changes on Shadow is on deck five, an area I’m instantly wowed by when I join the ship in Saint Lucia for a preview cruise.
The sailing is hosted by the line’s managing directors Peter Shanks (UK & Ireland, Middle East and Africa) and Mark Conroy (Americas), who are always on hand to listen to feedback.
As Shanks proudly explains: “[It’s] like a brand-new ship. Every carpet, curtain, TV and element of the suites has been updated, all doors are in a lighter finish making the corridors look much brighter, and all public areas have been refreshed. Customers seem to be loving it.”