Carrier’s agent retreats are being hailed as “life-changing” experiences that are reshaping how travel professionals approach client relationships, self-worth and business growth.
Speaking at a recent gathering, agents shared how the retreats have helped them move away from trying to “do everything” and instead focus on high-value clients.
Hot Chilli’s Kate Hales said the biggest shift was recognising the importance of retention over constant acquisition. “It’s about attracting, nurturing and retaining the right clients,” she said.
