A “total nightmare for hotels” is how the founder and chief executive of Saira Hospitality Harsha L’Acqua describes the last couple of years for the hospitality sector, particularly in London, where she has just set up a unique training school to help solve this – and several other – issues.
“The pandemic exposed a unique situation here – everyone was suddenly reopening or launching hotels in London at the same time, but with one limited talent pool,” she says. Add in Brexit, which had also already seen a lot of people leave the sector, and it’s obvious to see how hotels have been struggling to operate, especially luxury ones which require high staff and service levels.
