Presentations and practical demonstrations from experts in crisis communication, claims handling, digital marketing and complaints will run throughout March, April and May.
The association will kick off its new programme with a Crisis Communications in Travel event on 30 March, covering communication strategy management in a crisis.
This will be followed by a Claims Handling in Travel event, diving into litigation, breaches of contracts, accidents on holiday, personal injury claims, disclosing evidence, and hearing preparation and trials.
