The government “shot the industry in the foot” when it failed to relax the 14-day refund requirement for Covid cancellations, a leading agent has said.
Refunds were a recurring theme during a special TTG Agent Matters on Friday (24 July) celebrating the UK’s first National Travel Agent Day.
TravelTime World director Jackie Steadman said the government was “completely wrong” not to give the industry more time to issue refunds in such an unprecedented situation.
“If they had said ‘we’re going to give you 14 weeks’, instead of 14 days, we probably could have delivered,” she said.
“It would have bought the tour operators time. The government shot us in the foot by not making that stand. If they had given us time, as an industry, we would have a better reputation today.”