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Agents being stung by refund card fees, SPAA warns

High street
Tom Parry
24 June 2020

Agents are losing money by refunding clients who paid by credit card – with card companies not paying back the original charge fee - according to a survey by the Scottish Passenger Agents’ Association (SPAA).

Current protection measures flawed and overlapping

Challenging chargebacks requires close collaboration (Credit: iStock)

Almost 75% of SPAA members quizzed said they had been left out of pocket as a result of card companies not refunding the cost of the charge for using the card to make the original booking.

The SPAA said its members were being stung twice - charged by card companies to take a payment and then again to make a refund.

The trade association said 31% of agents surveyed, who had suffered credit card loses, had lost around £500 in a single month, while 35% had lost in the region of £200.