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'Refund consumers asap', MPs urge in letter

Operators
Gary Noakes
23 June 2020

Thirty MPs have written to the government asking them to step in to prevent airlines and operators withholding client refunds.

Kelly Tolhurst, aviation minister

The Times reports that a cross-party group of MPs has written to the Department for Transport voicing concerns some companies are acting illegally by withholding money.

The letter to aviation minister Kelly Tolhurst accused companies of “openly breaking the law by refusing refunds or failing to offer one within the required period”.

The letter was organised by consumer group Which? It is calling for a temporary underwriting of refunds for airlines and operators in danger of going bust if they repay customers. Which? also wants Refund Credit Notes bought under the Atol scheme.