A recent poll carried out by TTG found agents are more concerned about fraudulent bookings this year than they were pre-pandemic.
Nearly 74% of respondents said they were more worried about bogus business in 2023, with only 18% saying fraud was not a greater concern for them compared with 2019. Around 8% of respondents were unsure.
The study was made up of 50% high street agents, 45% homeworkers, 3% call centre agents and 2% online agents.
Despite there being more concern amongst agents, only 23% had been affected by a fraudulent booking – to the best of their knowledge – in the past three months.
