The regulator’s framework would rank the performance of airlines based on their service for disabled and less mobile passengers, from booking flight tickets and assistance at the airport, through to their onboard experience and complaints handling.
Ratings would include consideration of access around requesting assistance, onboard facilities such as seating and toilets, as well as boarding and disembarking.
The framework also sets standards for bringing assistance dogs onto flights, along with providing guidance on how airlines should handle mobility equipment and providing compensation when it is lost or damaged.
