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Caribbean tourism veteran hails agents as he calls time on 40-year career

Destinations
Will Payne
30 March 2023

After four decades of service to the Jamaican tourism industry, Donnie Dawson, deputy director of the Jamaica Tourist Board (JTB), has announced his retirement. 

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Dawson (far right), said retail agents are ‘going nowhere’

In doing so, he hailed the value of agents to the future growth of the sector and stressed the importance of maintaining strong relationships with the trade. 

Dawson said agents are still the primary drivers of the island’s tourism industry and dismissed the idea that online travel agencies (OTA) would eliminate the need for traditional advisors.

"Let nobody fool you, I’ve heard it again and again for 40 years: ‘Oh, the retailers are going to go out of business with the OTAs’ – but they’re still here," he added.