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'Employ furloughed staff to process refunds faster,' agent urges Abta

High street
Tom Parry
18 September 2020

Westoe Travel boss Graeme Brett has called on Abta to employ furloughed travel professionals to help speed up refund claims delays.

It comes as consumers rein in discretionary spending as the cost of living soars

Brett’s plea came after he was told claims from bookings with Cruise & Maritime Voyages, which failed in July, would take “up to six months to process” due to the volume its team were having to deal with.

He has now written to Abta chief executive Mark Tanzer asking the travel association to draft in staff furloughed from member travel agencies and tour operators to help.

"It is highly likely there will be more failures and more claims to process – so Abta have to get on top of the situation," said Brett.