Vacation Rentals, the parent company of both domestic operators, has voluntarily complied with the CMA, which is investigating operators’ refunds and cancellation policies during the Covid-19 crisis.
The CMA said: “Other holiday lets firms, however, have not yet agreed to do the same as Vacation Rentals, and the CMA’s investigation is continuing.” It did not name the other companies involved.
A spokesperson for Vacation Rentals said: “We believe we have acted fairly and responsibly at all times.
"We responded and adapted to the evolving issues caused by the Covid-19 pandemic whenever new guidelines from the government were made available.
