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ITT 2021: Virtual events 'kept travel dreams alive', says Wendy Wu

Operators
Will Payne
13 September 2021

Wendy Wu has hailed her escorted touring firm’s portfolio of virtual events for helping "keep customers’ travel dreams alive" during the pandemic.

(Credit: Chris Montgomery / Unsplash)

The event took on a wide range of employment and HR issues (Credit: Chris Montgomery / Unsplash)

Throughout months of lockdown, Wendy Wu Tours hosted more than 30 "high-performance" parties, with up to 800 registering for each event.

Speaking at the 2021 ITT Conference onboard MSC Virtuosa on Monday (13 September), Wu said each party made the operator around £800,000. "It was amazing," she said. "Our customers loved it, and our team loved it. It showed we were making a difference."

Wu also revealed a quarter of the bookings were made by new customers, with some 10% not having heard of Wendy Wu Tours just ten days before the event took place.