According to air transport IT provider SITA’s 2022 passenger insights research, there has been an increase in passenger use of mobile devices for booking, onboard the aircraft and for bag collection in Q1 2022 compared to Q1 2020, while automated gates saw increases in adoption for identity control, boarding and border control.
The company said the results "clearly reflect" the accelerated digitalisation of air travel since the outbreak of the pandemic and passengers’ willingness to adopt technologies.
