When Don Bircham sold his Hays Travel franchise back to Hays in 2023, he had only one stipulation – he would retain his original store in Mold, North Wales, which this year celebrates its 25th anniversary. “I’m not quite ready to go out to pasture, that’s for sure!” he jokes.
‘People said retail travel was coming to an end – thankfully, I didn't listen to them!’
High street
Ilaria Grasso Macola
5 February 2025
Don Bircham, whose agency business this year marks its 25th anniversary, tells Ilaria Grasso Macola how a big risk paid off.
Don Bircham joined the travel industry when he was 16 and struck out on his own in 2000
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