Global airline alliance SkyTeam has launched a new platform to help desk agents quickly rebook customers on to member airlines.
SkyTeam Rebooking took five years to develop, and the alliance claims it is the first platform of its kind, with agents able to reissue tickets in minutes when disruption occurs.
It is designed to “keep passengers moving, allowing for faster service recovery by facilitating rebooking across all member airlines”, said Perry Cantarutti, SkyTeam’s chief executive.
It enables access to customer itineraries across multiple global reservations systems when passengers face issues, and reduce inconvenience caused to customers by flight delays, cancellations, diversions and strikes.
SkyTeam worked with Amadeus, Deltamatic, Sabre and TravelSky to solve issues with inter-system messaging. SkyTeam Rebooking also prioritises getting the passenger on the next best available flight, in the same ticketed cabin and airline, on the same day, whenever possible.
It is currently available in 1,000 airports in 21 countries across Europe, the Middle East, Africa, Asia and Latin America. In late 2018 it will extend to the US and Canada.
“Delays and cancellations are a fact of life in travel, but with SkyTeam Rebooking we are tackling the issue head-on to deliver more seamless service to customers, especially when their journey doesn’t go as planned,” Cantarutti added.