More than 40 staff formed a crisis team at the company’s head office on Sunday to support its Travel Counsellors and its customers if and when the news hit, but proceeded to also reach out to non-customers confused by the situation.
The company had 1,800 passenger affected, with 900 bookings. Only a handful were abroad though.
Kirsten Hughes, managing director UK, said: “Following the collapse of the Monarch Group our priority was to ensure our customers, both overseas and due to travel, were looked after.
“We acted quickly so the majority of our affected customers had alternative arrangements secured within the first few hours.”
