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Universal 'to lean into new customer trends' as next park goes on sale

Operators
Harry Kemble
6 November 2024

Universal says customers are staying for longer and arriving outside the school holidays, and is also highlighting how popular its parks are for adults without children.

Dracula, Universal Studios Resorts, November 2024.jpg Credit: Universal

Universal Orlando visitors will meet Dracula in the soon-to-launch Dark Universe themed world (Credit: Universal)

The emerging trends were revealed a week after Universal Orlando Resort’s fourth theme park went on sale, comprising five themed worlds: Celestial Park; The Wizarding World of Harry Potter – Ministry of Magic; Super Nintendo World; How to Train Your Dragon – Isle of Berk; and Dark Universe.

Speaking to TTG at WTM London, Alison Montague, vice-president and managing director, international sales and marketing, explained how customer demographics and behaviours were changing.