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Abta and leading travel lawyers joined TTG for the second of its weekly interactive business sessions, with the Package Travel Regulations top of the agenda.
Customer refunds, including the credit and debit card chargeback scheme was also discussed as well as frustrations with the differing levels of support being offered by banks.
Watch the session in full as TTG group editor Pippa Jacks puts questions from across the industry to the panel of experts.
You can download the Visa and Mastercard Covid19 guidance notes to which John de Vial referred here:
Watch TTG’s six-part Smarter Selling Series with Helen Roberts, in partnership with Titan Travel, and pick up practical tips on everything from communicating your value to converting customers and handling budget conversations. Complete the quiz after each bitesize episode for the chance to win £300 in Titan Rewards.
Competition closes 12 June. Watch all six episodes here.
