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'We're booking with agents', say older travellers

Luxury
Gary Noakes
5 April 2022

Confidence in booking direct has plummeted among older travellers, new research shows.

Older travellers are keen to holiday but need reassurance, Silver Travel Advisor found

Research carried out by Silver Travel Advisor in March 2022 found those happy to book directly with a hotel or airline had fallen to 24%, compared to 48% when the same question was asked in July 2021.

Silver Travel Advisor said: “These travellers are instead looking to book with an operator or travel agent, with both of these categories taking the majority of responses in the March 2022 survey – direct with a tour operator grew from 30% to 39%, while a travel agent (online and contact) booking method jumped from 20% to 37%.”