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Which? urges airlines to automatically compensate passengers for severe delays

Air
James Chapple
10 September 2018

Consumer champion Which? has called for airlines to pay similar “delay repay” compensation rail operators do.

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Citing CAA data, Which? said around 1.3 million air passenger journeys were subject to severe delay last year.


In the year to June 2018, 13,000 flights to and from UK airports were delayed by at least three hours - equivalent to around 3,500 passenger journeys a day.


According to the data, the worst short-haul offenders were Icelandair with 1.7% of flights delayed by more than three hours, followed by Guernsey airline Aurigny (1.6%) and Tui Airways (1.4%).


Mid-haul, Thomas Cook came off worst with 1.2% of flights delayed for more than three hours, then Tui (1.1%) and Saudi Arabian Airlines (1.0%).