Skip to main content

'We need to speak': accessibility expert urges travel firms to seek feedback

Responsible business
Harry Kemble
8 July 2024

A blind content creator has urged travel firms to invite disabled people to give feedback about their experiences using their products to help improve them.

TTG’s Fairer Travel Diversity Forum panel session

L-R: Eva Bacchoo, Ross Calladine and Sassy Wyatt join TTG's Tom Parry on stage at the forum

Speaking at TTG’s Fairer Travel Diversity Forum on Monday (8 July), content creator and accessibility consultant Sassy Wyatt said her “number one” issue was lack of representation from the disability community in feedback groups.

She noted how 97% of the internet is not accessible to blind people, which means she is often reliant on sighted people to book her travel.

Wyatt joined autism and ADHD consultant and content creator Eva Bacchoo and Visit England’s accessibility and inclusion lead Ross Calladine for panel discussion, “The power of partnerships: why asking awkward questions is encouraged”.