Agent training

Clia UK chief Andy Harmer: Nearly a third of passengers are new to cruise – here's how agents can capitalise on this

In our diverse market, customers require clear insight and need agents to offer genuine expertise. They want to feel reassured their holiday is being planned by someone who understands the ships, the destinations and the differences between the lines. In short, knowledge has become a crucial currency.

Poll: Tell us what would help you sell more cruise

Our previous Cruise Insight report, published in June, explored the ocean cruise market, examining what it’s like to sell ocean cruise in 2025.

TTG Riviera Fest 2025 – Top 10 reasons to choose Riviera tours in 2025

This fast-paced session will reveal 10 compelling reasons why Riviera Travel is the go-to and trusted choice for tour-loving customers. You might be surprised by a few of these facts…

TTG Riviera Fest 2025 – Mastering the Riviera customer journey

Tune in to glean tips from a top-selling agent. You’ll hear their advice for every stage of the customer journey – from attracting touring clients and closing the sale to pre-departure communications and post-travel follow-ups.

TTG Riviera Fest 2025 – Back by popular demand: what's hot off the press?

Discover all the latest updates from Riviera as the operator unveils new product offerings across its touring and river cruise portfolios. Plus, we’ll guide you through communicating these exciting updates to your clients – to keep them coming back for more.

TTG Riviera Fest 2025 – How to sell Riviera’s city sights

Ready to sell the ultimate city breaks? From iconic landmarks to hidden history, this session highlights Riviera’s top city break itineraries, including exclusive Signature experiences. Plus, a Rivera European product specialist will share insider tips to help you sell these trips to discerning clients.

TTG Riviera Fest 2025 – How well do you know Riviera?

Put your newfound knowledge to the test in this fun, interactive quiz.

TTG Riviera Fest 2025 – Cruising the Mekong and Nile

A focus on the mighty Mekong and notorious Nile highlights the river cruise alternatives for customers who have already fallen in love with touring holidays. Plus, hear selling tips from one of Riviera’s Key Account Managers who has experienced these rivers for himself.

TTG Riviera Fest 2025 – Wine and watch: spotlight on South Africa

A virtual fam and wine tasting are perfectly paired in this session promising on-the-ground footage from an agent fam trip to South Africa and an opportunity for selected attendees to taste the destination’s top tipples from the comfort of your home.

TTG Riviera Fest 2025 – Curious about Central and South American culture?

Delve into the diverse cultures of Central and South America with this session on how your clients can immerse themselves in these fascinating destinations with Riviera. Then, a tour manager will share insider stories and expert insights to help your sales soar.

TTG Riviera Fest 2025 – Take a walk on the wild side

Riviera’s wildlife and safari holidays span South Africa, Botswana, Borneo and India. Tune in to find out why these itineraries are a top pick for animal lovers as well as what one of Riviera’s Longhaul Product Managers has to say about their experiences.

TTG Riviera Fest 2025 – Snapped: North America’s must-see scenery

Test your knowledge of North America’s breathtaking mountains, deserts and forests in this interactive session. We’ll reveal iconic locations featured in Riviera’s US and Canada tours and share why your clients will love them, and hear from our Head of Longhaul about the unforgettable experiences that await on these trips.

TTG Riviera Fest 2025 – Come draw with us!

Channel your inner artist as we explore Japanese calligraphy in this creative, hands-on session. As you learn the basics of this ancient art, learn how Riviera’s three Japan itineraries can elevate your clients’ experiences with immersive cultural moments.

TTG Riviera Fest 2025 – Sri Lanka Sip and study

Pop the kettle on and settle down to watch brand-new footage from a recent fam trip to the island that highlights why this destination is a must-book. We’ll post selected attendees a collection of Sri Lankan teas and talk you through the flavours – so you can enjoy a taste of the island from afar.

TTG Riviera Fest 2025 – Flying solo: selling Asia and Australasia to solo travellers

Explore how Riviera is taking solo travel to new heights with its Asia and Australia tours. This session includes inspiration from Riviera’s dedicated Solo product Manager Linda Harris, and insider tips on how to attract this client type to popular, bucket-list destinations.

Namibia

Abu Dhabi

Second TTG Riviera Fest to focus on touring and offer Morocco fam trip

TTG Riviera Fest will return for its second year from 9-13 June with panel discussions, masterclasses and training focusing on the operator’s European and worldwide escorted tours.

TTG Sustainability Festival 2025: The art of selling responsible travel (without the “S” word)

Promoting positive-impact tourism doesn’t always have to be centred around the word "sustainable” - for some travellers, it might even be a turn-off. Hear creative ideas for marketing responsible travel experiences without overusing the "S" word – from celebrating local culture to showcasing community-driven projects, this session will help you connect with clients in an engaging way without focusing solely on environmental impact.

TTG Sustainability Festival 2025: Ethical wildlife tourism – guiding responsible choices

Offering advice on wildlife tourism can present a tricky - and at times contentious - issue for agents. This session will help you be able to confidently steer customers toward responsible wildlife experiences, avoiding pitfalls and covering key ethical considerations.

TTG Sustainability Festival 2025: Agent training with easyJet holidays

easyJet holidays delivers a snappy 15-minute presentation detailing their sustainable destinations, products and experiences available to your customers.

TTG Sustainability Festival 2025: Agent training with Iberostar

Iberostar delivers a snappy 15-minute presentation detailing their sustainable destinations, products and experiences available to your customers.

TTG Sustainability Festival 2025: Agent training with Intrepid

Intrepid travel delivers a snappy 15-minute presentation detailing their sustainable destinations, products and experiences available to your customers.

TTG Sustainability Festival 2025:Meet the sustainable destinations leading the way

Hear from destinations setting the standards on sustainable tourism, balancing the needs of travellers, local communities and the environment. Hear about the innovation taking place and gain a deeper understanding of how to communicate this good work to customers.